Refund Policy
This Refund Policy outlines the guidelines and procedures for refund requests related to payments made to Maharaja Agrasen International College ("the College," "we," or "us") through our payment gateway. Please read this policy carefully before making any payments. By using our payment gateway and making a payment, you agree to the terms of this Refund Policy.
1. Eligibility for Refunds
a. Refunds are eligible for the following scenarios:
- I. Overpayment: If you have made an accidental or duplicate payment, you may request a refund for the excess amount.
- ii. Payment Errors: If there is an error in the payment process, resulting in incorrect charges or unauthorized transactions, you may request a refund.
- iii. Cancelled or Unfulfilled Services: If the services for which you made a payment are cancelled or not fulfilled by Maharaja Agrasen International College, you may request a refund.
b. Refunds may not be applicable in other circumstances, such as change of mind or dissatisfaction with non-refundable services or products. Please refer to specific terms and conditions associated with those services or products.
2. Refund Request Procedure
a. To initiate a refund request, you must submit a written request to the College's designated refund contact, providing relevant details such as your name, contact information, payment details, and the reason for the refund.
b. The refund request should be submitted within a reasonable time period from the date of the payment or the event triggering the refund request, as specified by the College.
3. Refund Processing
a. All refund requests will be reviewed and processed on a case-by-case basis.
b. The College will make reasonable efforts to process refund requests promptly, typically within a specified timeframe, subject to any necessary verification or investigation.
c. Refunds will be issued using the original payment method or any other mutually agreed-upon method between the College and the individual requesting the refund.
4. Deductions and Fees
a. The College reserves the right to deduct any applicable processing fees, administrative charges, or non-refundable costs associated with the refund.
b. In some cases, the payment gateway provider or financial institution may impose fees or charges for processing refunds. Any such fees imposed by third parties will be the responsibility of the individual requesting the refund.
5. Refund Disputes and Appeals
a. If there is a disagreement or dispute regarding a refund request, the College will work with the individual to reach a fair resolution.
b. If the individual is dissatisfied with the outcome, they may escalate the matter following the College's established dispute resolution or complaint handling procedures.
6. Changes to the Refund Policy
a. The College reserves the right to modify or update this Refund Policy at any time without prior notice.
b. Any changes to the Refund Policy will be posted on the College's official website, and the revised policy will apply to any refund requests made after the effective date of the updated policy.
7. Contact Us If you have any questions, concerns, or need further assistance regarding the refund policy or a refund request, please contact us at: Maharaja Agrasen International College Address: [Insert College Address] Email: [Insert Contact Email] Phone: [Insert Contact Phone Number]